FAQ

What does WW and EU mean in product listings?

WW stands for Worldwide and EU stands for Europe.

For certain products like caps and classic/unisex t-shirts, we have two separate listings:

• EU: For customers located in Europe. Shipping is handled from our European fulfillment center for faster delivery within Europe.

• WW: For customers located outside Europe. Shipping is handled from our fulfillment center outside Europe (e.g., USA). Delivery times depend on your location but typically this is the fastest shipping option for customers outside Europe.

Please select the correct product version based on your location for the best shipping experience.

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Can I order a product marked EU if I live outside Europe (or vice versa)?

Yes, you can order any product regardless of the label. However, if you order a product intended for a different region, delivery times and shipping origin may vary.

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What about other products without WW or EU in their name?

For all other products without WW or EU indications, shipping is worldwide with the same processing and delivery conditions.

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Shipping Costs and Policy

Shipping costs depend on your order total and destination. Delivery times are estimates and can be affected by external factors beyond our control.

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How long will it take to receive my order?

Delivery times vary depending on your location and the product. Typically, it can take anywhere from 8 to 30 days. We do our best to ship orders promptly and provide tracking information whenever possible. Please note that delivery times are estimates and can be affected by factors beyond our control

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Can I return or exchange an item?

We accept returns in accordance with European consumer law.

• Change of mind: You have the right to cancel your order and return your product within 14 days of receiving it, without giving any reason, as long as the item is unused and in its original condition.

(Return shipping costs are the responsibility of the customer unless stated otherwise.)

• If your item arrives damaged, defective, or with a printing issue, please contact us within a few days of receiving your order. We’ll be happy to resolve the issue, either by sending a replacement or issuing a refund.

To initiate a return or exchange, please contact our customer service within this period, and follow the instructions we provide. Returned items must be in their original condition.

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How can I contact customer service?

You can contact us via the contact form on our website or email us at : chapelofthekissed@outlook.com